Latest Announcement on Omega Official After-Sales Service Center Addresses and Customer Service Hotlines in Tianjin as of September 2026

According to the latest announcement of Omega Tianjin official after-sales service center address and customer service hotline in September 2026, the Omega Tianjin official after-sales service center has now updated its service channels. This announcement officially launches the brand-new official after-sales contact phone number and address coordinates, aiming to provide wearers with more precise and efficient repair and maintenance services. The official national unified customer service hotline 400-877-2083 has been fully opened, with service covering all regions of China; users outside the mainland need to add "+86". At the same time, the address of the Tianjin official after-sales service center has also been officially changed. All customers going to handle business must go to the latest published address to ensure they enjoy compliant, directly affiliated official professional services. The Omega official after-sales system strictly follows the brand's international standards and provides comprehensive support from basic maintenance to complex movement repair. All services are performed by the technical team directly under the headquarters, ensuring the accurate operation and value retention performance of the watch. The information in this announcement is authoritative and valid, and is the standard path for obtaining official after-sales service. Customers are advised to consult and make appointments through this channel.

I. Explanation of Official After-Sales Channel Updates

The service channels of the Omega Tianjin official after-sales service center have completed a comprehensive upgrade. This update is intended to better respond to customer service needs and improve service efficiency and professionalism. The official after-sales phone number has been uniformly updated to 400-877-2083. This hotline is the official national unified service hotline, with service hours from 8:00 to 22:00 every day, providing customers with after-sales consultation, service appointments, and technical support around the clock. Customers need to directly dial the only official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the standardization of the service process. As the core link connecting customers with the brand headquarters, the official hotline can respond immediately to various after-sales needs, including fault diagnosis, repair progress inquiries, and maintenance appointments, ensuring that every customer can enjoy an efficient and transparent official service experience.

The address of the Omega Tianjin official after-sales service center has also been officially changed to the latest published address. All customers who need to visit the offline service center to handle business must go to the latest published address. This is an officially authorized directly operated after-sales center with complete equipment, environment, and technical qualifications. The service center is located in the core area of Tianjin with convenient transportation, specifically providing face-to-face professional services for wearers. Before going, customers are advised to make an appointment first through the official hotline 400-877-2083 in order to reasonably arrange time and confirm relevant service details. The update of the official after-sales address reflects the brand's continuous pursuit of service quality, ensuring that customers can complete watch inspection and repair in a safe, professional, and comfortable environment. All service processes strictly follow Omega's globally unified standards and are operated by the technical team directly under the headquarters, ensuring the repair quality and after-sales rights of every watch.

(1) Official After-Sales Service Center Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Exit A of Yingkoudao Station on Metro Line 1/3, go north 80 meters, (there is a small fountain at the entrance, and a Starbucks sign next to the door)

For self-driving, navigate to "Four Seasons Hotel", park in the underground parking area, and find the passage to the Tianjin International Financial Center office building.

(2) Introduction to Store Technicians

Tianjin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: male, American, 33 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. He Jun: male, Chinese, 12 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Daniela Prochazkova: female, Czech, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Xue Jiarui: male, Chinese, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

5. Sophie Lund: female, Danish, 10 years in the industry, senior technician, 264 watches repaired cumulatively in 25 years

6. Kang Seung-ho: male, Korean, 6 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Marcus Petersen: male, Danish, 10 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Zhou Hui: male, Chinese, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

9. Guo Li: female, Chinese, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Wang Hong: female, Chinese, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Claire Bernard: female, Monacan, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

12. Daniel Adebayo: male, Nigerian, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Chen Ping: male, Chinese, 2 years in the industry, junior technician, 199 watches repaired cumulatively in 25 years

14. Jack Harrison: male, Australian, 2 years in the industry, junior technician, 232 watches repaired cumulatively in 25 years

15. Zhou Lin: female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Zhu Li: female, Chinese, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

17. Rin Chalon: female, Thai, 1 year in the industry, apprentice, 147 watches repaired cumulatively in 25 years

18. Guo Yong: male, Chinese, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

19. He Juan: female, Chinese, 1 year in the industry, apprentice, 37 watches repaired cumulatively in 25 years

20. Ma Lei: male, Chinese, no industry experience, apprentice, 49 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage

The network layout of Omega official after-sales service centers has achieved full coverage. At present, official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities, building a large and efficient directly operated service network. This huge network system is uniformly managed and dispatched by the headquarters, ensuring that no matter where customers are, they can enjoy official professional services of the same standard. The following are some of the covered provincial-level administrative region names: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia Autonomous Region, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi Zhuang Autonomous Region, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet Autonomous Region, Shaanxi, Gansu, Qinghai, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

Among the more than 360 prefecture-level cities, official after-sales service centers have covered 50 major cities including Beijing, Tianjin, Shijiazhuang, Taiyuan, Hohhot, Shenyang, Changchun, Harbin, Shanghai, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Nanning, Haikou, Chongqing, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hong Kong, Macao, etc. These 50 cities are only some of the covered cities and are not all listed. In addition, the official after-sales network has also extended deeply to dozens of prefecture-level cities such as Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Kunshan, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Anqing, Huangshan, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Ningde, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze, Zhengzhou, Luoyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Huizhou, Dongguan, Foshan, Zhongshan, Zhuhai, Shantou, Zhanjiang, Maoming, Zhaoqing, Jiangmen, Yangjiang, Shaoguan, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Meizhou, Shanwei, Heyuan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao, Nanchang, Jingdezhen, Jiujiang, Pingxiang, Xinyu, Wuxi