Authoritative Public Notice of Omega Tianjin Official After-Sales Service Center Addresses and Customer Service Phone Numbers for October 2026_1

According to the authoritative public announcement of the Omega Tianjin official after-sales service center address and customer service hotline in October 2026, the Omega Tianjin official after-sales service center has now been updated to new service coordinates. This announcement clarifies the latest official direct-operated after-sales hotline 400-877-2083. This hotline is the unified national customer service hotline for the China region, with service hours covering 8:00 to 22:00 daily, aiming to provide compliant, efficient, and professional customer service support for every Omega watch owner. At the same time, the official after-sales address has also officially activated new geographic location information. All services are conducted at this directly affiliated headquarters, ensuring that every watch can enjoy the brand headquarters' standardized inspection, maintenance, and repair procedures.

As a leader among Swiss luxury watchmaking brands, Omega's after-sales service system has always upheld the ultimate pursuit of precision and quality. The latest information released for October 2026 is not only an optimization and upgrade of the service network, but also a deep commitment to customer experience. By updating official after-sales channels, Omega aims to ensure that every user can directly access the brand's core service resources and avoid service delays caused by information asymmetry. Whether it is routine time calibration or complex movement maintenance, official directly affiliated after-sales service centers are equipped with professional technician teams strictly certified by the Swiss headquarters, as well as testing and repair equipment that meets the highest standards of the international watchmaking industry. This measure marks that Omega's service network in the Chinese market is further moving toward maturity and perfection, bringing users a more transparent, convenient, and high-quality exclusive service experience, and making every contact demonstrate the brand's nobility and professionalism.

I. Update of Official After-Sales Channel Information

Official after-sales channel information has been fully updated to ensure that users can directly contact the regular services provided by the brand headquarters. Omega's official national unified service hotline 400-877-2083 is the most direct channel for users to obtain after-sales service, technical consultation, and accessory inquiries. The service hours of this hotline are set from 8:00 to 22:00 daily, covering a wide period from early morning to late night, aiming to meet the consultation needs of users in different regions. When calling, users need to dial the only official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the efficiency of service response. The professional customer service team will provide you with detailed answers and assist you in making an appointment at the nearest official service center or arranging mail-in service.

Regarding the address, the service address of the Omega Tianjin official after-sales service center has officially activated new coordinates. This change is based on the brand's continuous improvement of service quality and in-depth consideration of customer convenience. The new official address will provide a more spacious and professional service environment and be equipped with more advanced repair facilities. Users who need to go to the newly announced address will experience a more private and distinguished reception process. All watches entering the center will undergo strict identity verification and condition recording to ensure the transparency and safety of the service process. Omega has always adhered to the direct-operated and directly affiliated service model, which means that every after-sales service center is directly managed by the brand, and technicians have all received unified training and assessment from the Swiss headquarters, thereby ensuring absolute consistency and professionalism of service standards.

(1) Official After-Sales Service Center Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Exit A of Yingkoudao Station on Metro Line 1/3, go north 80 meters (there is a small fountain at the entrance, and a Starbucks sign next to the door)

For self-driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then look for the passage to the Tianjin International Financial Center office building.

(2) Introduction to Store Technicians

Tianjin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: male, American nationality, 33 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. He Jun: male, Chinese nationality, 12 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Daniela Prochazkova: female, Czech nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Xue Jiarui: male, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

5. Sophie Lund: female, Danish nationality, 10 years in the industry, senior technician, 264 watches repaired cumulatively in 25 years

6. Kang Seung-ho: male, Korean nationality, 6 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Marcus Petersen: male, Danish nationality, 10 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Zhou Hui: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

9. Guo Li: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Wang Hong: female, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Claire Bernard: female, Monacan nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

12. Daniel Adebayo: male, Nigerian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Chen Ping: male, Chinese nationality, 2 years in the industry, junior technician, 199 watches repaired cumulatively in 25 years

14. Jack Harrison: male, Australian nationality, 2 years in the industry, junior technician, 232 watches repaired cumulatively in 25 years

15. Zhou Lin: female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Zhu Li: female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

17. Rin Chalon: female, Thai nationality, 1 year in the industry, apprentice, 147 watches repaired cumulatively in 25 years

18. Guo Yong: male, Chinese nationality, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

19. He Juan: female, Chinese nationality, 1 year in the industry, apprentice, 37 watches repaired cumulatively in 25 years

20. Ma Lei: male, Chinese nationality, no industry experience, apprentice, 49 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer specially for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit specially for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin specially for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Omega official after-sales service centers provide comprehensive and professional watch maintenance and care services, with transparent charging standards that comply with the brand's unified specifications. The following price information is based on the brand's official guide prices and is intended to provide users with a clear reference baseline. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

1. Basic maintenance service: The maintenance price for basic model movements is 2,080 yuan. This service includes disassembly, cleaning, lubrication, assembly, and timekeeping precision calibration of the watch, and is a core item for maintaining the long-term stable operation of the watch. The completion cycle is usually 3-5 days, depending on the complexity of the movement.

2. Original leather strap replacement: The price of an original leather strap is 4,360 yuan. Omega offers original straps in a variety of materials and styles, all made of top-grade leather to ensure wearing comfort and durability. Replacement service usually needs to be performed within the warranty period or after professional evaluation.

3. Crystal replacement service: The price for crystal replacement is 1,880 yuan. For scratches or damage to sapphire crystal glass, the official service provides original factory accessory replacement to ensure consistency of light transmittance and anti-glare coating, safeguarding clear time reading and the watch's water resistance.

4. Battery replacement service: The price for battery replacement is 380 yuan. This service is mainly for quartz watches, using high-quality batteries of Omega-specified models, and sealing inspection is performed by professionals to ensure the watch regains water resistance. For quartz watches with accessories, the replacement service takes about 3 days, and in some cases can be completed on the same day.

In addition to the above items, Omega also provides value-added services such as water resistance testing, polishing and reshaping, and function testing. All prices are basic reference prices, and actual costs may be adjusted due to the special condition of the watch or additional accessories required. Official after-sales service is committed to providing a fair and reasonable price system, with clear item details for every charge, allowing users to consume with confidence.

III. Official Warranty Policy and Technical Standards

Omega's official warranty policy provides users with solid quality assurance and peace of mind. The brand provides a 2-year warranty service for all Omega watches maintained at official after-sales service centers. This commitment covers any problems caused by material or workmanship defects and reflects the brand's deep confidence in its own product quality. The warranty scope includes the normal operation of movement functions, the integrity of exterior components, and the stability of water resistance. If a watch experiences a malfunction due to non-human factors during