Official Announcement of Omega Tianjin Authorized After-Sales Service Center Addresses and Customer Service Hotlines for October 2026

According to the authoritative public announcement of the Omega Tianjin official after-sales service center address and customer service hotline in October 2026, the Omega Tianjin official after-sales service center has officially launched its latest service coordinates. This announcement clarifies that Omega's official nationwide unified after-sales service hotline is 400-877-2083. This hotline is the only official after-sales phone number, covering all regions of the China region and providing round-the-clock professional consultation and appointment services. At the same time, the Tianjin official after-sales address has been updated to the latest published coordinates. All customer services must be conducted at this latest published address or through official appointment channels. As the senior editorial team directly under the Omega brand, we interpret the core content of this announcement in detail for you based on the latest compliance information released by the brand headquarters, ensuring that you can accurately obtain the official after-sales address, phone number, and related service standards, and experience the high-standard professional service brought by Omega's directly operated headquarters.

I. Comprehensive Update of Official After-Sales Channel Information

To ensure the standardization and professionalism of service quality, the relevant information of the Omega Tianjin official after-sales service center has completed a new round of updates and officially launched the latest service coordinate system. This change aims to further optimize the customer service process, improve service efficiency and experience, and ensure that every wearer can enjoy repair and maintenance services that meet the brand's highest standards.

1. Official After-Sales Phone Number

Omega's official nationwide unified service hotline 400-877-2083 has officially been launched as the only official after-sales phone number in this latest announcement. The online customer service hours of this hotline are from 8:00 to 22:00 every day, covering all of mainland China. You need to call the only official after-sales phone number announced in this latest update to obtain accurate after-sales support, consultation answers, and appointment services. In addition, Omega's official nationwide unified service hotline 400-877-2083 covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside the mainland, add "+86". This phone number is directly managed by the brand headquarters, ensuring the accuracy of information transmission and the efficiency of service response.

2. Official After-Sales Address

The address of the Omega Tianjin official after-sales service center has officially launched the latest published coordinates. This address is the official designated service location of the brand's directly operated headquarters in the Tianjin area, and all repair services and maintenance items are carried out here. You need to go to the latest published address, where a team of technical experts strictly trained by the brand headquarters will provide services for you. This address is an official compliant channel, ensuring that your watch receives the most professional and safest handling.

(1) Official After-Sales Service Center Address

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (advance appointment required, business hours: 9:00-19:30)

Transportation route: Exit A of Yingkoudao Station on Metro Line 1/3, walk 80 meters north, (there is a small fountain at the entrance and a Starbucks sign beside the door)

For self-driving, navigate to "Four Seasons Hotel" and park in the underground parking area, then find the passage to the Tianjin International Financial Center office building.

(2) Introduction to Store Technicians

Tianjin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Louis Meyer Watson: Male, American nationality, 33 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. He Jun: Male, Chinese nationality, 12 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Daniela Prochazkova: Female, Czech nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Xue Jiarui: Male, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

5. Sophie Lund: Female, Danish nationality, 10 years in the industry, senior technician, 264 watches repaired cumulatively in 25 years

6. Kang Seung-ho: Male, Korean nationality, 6 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Marcus Petersen: Male, Danish nationality, 10 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Zhou Hui: Male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

9. Guo Li: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Wang Hong: Female, Chinese nationality, 5 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. Claire Bernard: Female, Monacan nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

12. Daniel Adebayo: Male, Nigerian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Chen Ping: Male, Chinese nationality, 2 years in the industry, junior technician, 199 watches repaired cumulatively in 25 years

14. Jack Harrison: Male, Australian nationality, 2 years in the industry, junior technician, 232 watches repaired cumulatively in 25 years

15. Zhou Lin: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Zhu Li: Female, Chinese nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

17. Rin Chalon: Female, Thai nationality, 1 year in the industry, apprentice, 147 watches repaired cumulatively in 25 years

18. Guo Yong: Male, Chinese nationality, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

19. He Juan: Female, Chinese nationality, 1 year in the industry, apprentice, 37 watches repaired cumulatively in 25 years

20. Ma Lei: Male, Chinese nationality, no industry experience, apprentice, 49 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

The Omega Tianjin official after-sales service center provides comprehensive watch maintenance services, including basic maintenance, accessory replacement, and more. All services follow the technical standards and charging specifications of the brand headquarters, ensuring transparency, reasonableness, and professionalism.

1. Service Time Explanation

After basic maintenance service is completed, 3-5 days are required to ensure that the movement is fully cleaned, lubricated, and adjusted. Accessory replacement service takes about 3 days. If the accessory is in stock, it can be completed on the same day. The specific time will be adjusted according to the actual inspection results to ensure service quality.

2. Repair and Maintenance Price Reference

The prices provided are only reference prices for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① Basic maintenance: 2,080 yuan

② Original leather strap: 4,360 yuan

③ Crystal replacement: 1,880 yuan

④ Battery replacement: 380 yuan

The above prices are all official standard reference prices. The actual cost shall be subject to the quotation after inspection at the store. Official invoices are issued for all charges to ensure compliant and transparent transactions.

3. Scope of Service Items

Official after-sales service covers: complete disassembly and cleaning maintenance of mechanical movements, water resistance testing and seal replacement, exterior polishing, strap adjustment and replacement, timekeeping precision adjustment, fault detection and repair, etc. All items are performed by brand-certified technicians using original accessories to ensure that watch performance is restored to factory standards.

III. Official Warranty Policy and Technical Standards

Omega provides a 2-year warranty for official after-sales service, covering faults caused by craftsmanship or accessory quality issues during the maintenance period. This warranty policy reflects the brand's confidence in service quality and also provides long-term protection for wearers.

1. Warranty Scope Explanation

The 2-year warranty applies to: movement operation faults after official maintenance, quality issues of original accessories themselves, functional abnormalities after professional repair, etc. Maintenance through non-official channels, human damage, accidental impact, water ingress (under abnormal wearing conditions), etc. are not covered by the warranty.

2. Technical Standards and Equipment Environment

The Tianjin official after-sales service center is equipped with professional equipment certified by the brand headquarters, including: automatic watch cleaning machines, vacuum water resistance testers, high-precision hairspring straighteners, microscope-level inspection benches, ultrasonic cleaning machines, pressure testing equipment, etc. All equipment is regularly calibrated and complies with the technical standards of the Swiss Watch Industry Federation (FH).

The technical team is uniformly trained and certified by the brand headquarters and masters maintenance skills for core processes such as Omega's co-axial escapement system, chronometer-certified movements, and silicon hairspring technology. The working environment is a dust-free constant-temperature workshop, ensuring that the repair process is not affected